IJAMSR - INTERNATIONAL JOURNAL OF ADVANCED MULTIDISCIPLINARY SCIENTIFIC RESEARCH

Engineering
Life Sciences
Health Sciences
Physical & Chemical Sciences
Social Sciences & Humanities

Multidisciplinary
Engineering
Life Sciences
Health Sciences
Physical Sciences
Chemical Sciences
Social Sciences & Humanities

SUBMIT ARTICLE CURRENT ISSUE

UPDATES

IJAMSR associated with CrossRef DOI, IJAMSR DOI: https://doi.org/10.31426/ijamsr and Index Copernicus International ( ICI)
International Scientific Indexing (ISI)
Impact Factor 5.099

Past Issues

2024 Past Issues

Volume 6 ---> Issue 9
Volume 6 ---> Issue 8
Volume 2 ---> Issue 3

2023 Past Issues

2022 Past Issues

Volume 5 ---> Issue 10
Volume 5 ---> Issue 9
Volume 5 ---> Issue 8
Volume 5 ---> Issue 7
Volume 5 ---> Issue 6
Volume 5 ---> Issue 5
Volume 5 ---> Issue 4
Volume 5 ---> Issue 3
Volume 5 ---> Issue 2
Volume 5 ---> Issue 1
Volume 3 ---> Issue 11
Volume 3 ---> Issue 9
Volume 3 ---> Issue 3
Volume 2 ---> Issue 12
Volume 2 ---> Issue 4
Volume 1 ---> Issue 10
Volume 1 ---> Issue 8
Volume 1 ---> Issue 5
Volume 2 ---> Issue 1

2021 Past Issues

Volume 4 ---> Issue 12
Volume 4 ---> Issue 11
Volume 4 ---> Issue 10
Volume 4 ---> Issue 9
Volume 4 ---> Issue 8
Volume 4 ---> Issue 7
Volume 4 ---> Issue 6
Volume 4 ---> Issue 5
Volume 4 ---> Issue 4
Volume 4 ---> Issue 3
Volume 4 ---> Issue 2
Volume 4 ---> Issue 1
Volume 3 ---> Issue 10
Volume 2 ---> Issue 5
Volume 2 ---> Issue 3
Volume 2 ---> Issue 2
Volume 1 ---> Issue 10
Volume 1 ---> Issue 4
Volume 2 ---> Issue 1

2020 Past Issues

Volume 3 ---> Issue 12
Volume 3 ---> Issue 11
Volume 3 ---> Issue 10
Volume 3 ---> Issue 9
Volume 3 ---> Issue 8
Volume 3 ---> Issue 7
Volume 3 ---> Issue 6
Volume 3 ---> Issue 5
Volume 3 ---> Issue 4
Volume 3 ---> Issue 2
Volume 3 ---> Issue 1

2019 Past Issues

Volume 2 ---> Issue 12
Volume 2 ---> Issue 11
Volume 2 ---> Issue 10
Volume 2 ---> Issue 9
Volume 2 ---> Issue 6
Volume 2 ---> Issue 5
Volume 2 ---> Issue 4
Volume 2 ---> Issue 3
Volume 2 ---> Issue 2
Volume 2 ---> Issue 8
Volume 2 ---> Issue 1

2018 Past Issues

Volume 1 ---> Issue 10
Volume 1 ---> Issue 8
Volume 1 ---> Issue 9
Volume 1 ---> Issue 7
Volume 1 ---> Issue 6
Volume 1 ---> Issue 5
Volume 1 ---> Issue 4
Volume 1 ---> Issue 3
Volume 1 ---> Issue 2
Volume 1 ---> Issue 1

Call for Papers

Call for Papers Apr-2024

Paper Submission: 25-Apr-2024

Publication: 30-Apr-2024

Manual Article Submission

Email Us : editor@ijamsr.com

Track Your Article

Special Issue

Special Archives

Downloads

Article Template
Covering Letter Tempalte
Copyright Template

Past Issues

An Interrogation of Causes of Customer Defection in Zimbabwean Mobile Telecommunication Industry

Piason Viriri, Maxwell Chufama

CrossRef DOI : 10.31426/ijamsr.2022.5.1.5051

CrossRef DOI URL : https://doi.org/10.31426/ijamsr.2022.5.1.5051

Download PDF Google Search Abstract

Although several industries suffer from customer churn, it is more pronounced in the telecommunication sector where customers are acquired and also defect in a short space of time. Controlling customer defection is the major problem facing the telecom industry nowadays. The focus of the study was to investigate whether customer switching is a serious challenge in the Zimbabwean telecommunication industry. Secondly, the thrust of the research was to explore the underlying causes of customer switch behavior in the industry. Primary data was gathered from three mobile telecommunication operators using case study design. Data was gathered from key informants who comprised telecommunication subscribers, employees and management. This comprised the population of the study. Stratified and purposive sampling was used in this study as a form of triangulation. Findings from the study showed that customer defection in the industry is fuelled by competitor promotions, poor service quality, and customer dissatisfaction among other factors. It is recommended that Zimbabwe telecom firms should collaborate with rivals in the industry when launching marketing-mix elements and other strategies. In addition, the industry should benchmark their service standards with international principles. Furthermore, the industry should regularly carry out market research in the form of customer surveys in order to understand customer needs, wants and preferences. This will reduce customer switching behavior. The industry should investigate underlying causes of customer switching in the industry so that they will be able to implement relevant strategies to either prevent or reduce it.It is also recommended for telecom firms to procure quality products for sale to their customers.

Artifical Intelligence - Future Of Pharmacetical Manufacturing

Lavanya. B, Gopika. O, L.V. Vigneswaran, M. Senthil Kumar

CrossRef DOI : 10.31426/ijamsr.2022.5.1.5052

CrossRef DOI URL : https://doi.org/10.31426/ijamsr.2022.5.1.5052

Download PDF Google Search Abstract

Artificial Intelligence (AI) is a broad term that refers to the capabilities of learning systems that people perceive as intelligent. Artificial intelligence (AI) and machine learning (ML) technologies have risen to the top of the manufacturing priority list because they enable companies to change business models, design operational paradigms to support those models, and monetize data to reach higher levels of efficiency. AI and machine learning continue to dominate the industrial business, it's safe to assume. UST has seen AI play a vital role in transforming operations, improving product quality, and lowering costs through a variety of methodologies such as smart operations, design prediction, product quality evaluation, and more. Artificial intelligence, without a question, has changed the way we do business. AI immediately improves our daily life by providing a fast, efficient, and tailored experience in everything from healthcare to advertising to Netflix suggestions.

Information for Authors

Publication Ethics
Peer Review Process
Anti-Plagiarism Policy

Search Article

Join as Reviewer

Multidisciplinary Subjects

Engineering
Life Sciences
Health Sciences
Physical & Chemical Sciences
Social Sciences & Humanities

SignUp for Newsletters

and Stay informed about our updates

Contact

Address:
8- 284, Srinivasa Nagar, Tadigadapa,
Penamalur, Vijayawada,
Andhra Pradesh, India

Phone: +91 9705743501

Email: editor@ijamsr.com

Social Links

Twitter
Facebook
Linked In

Multidisciplinary Subjects

Engineering
Life Sciences
Health Sciences
Physical & Chemical Sciences
Social Sciences & Humanities

Home
Conference
Contact